We, Swayam Naurals or Swayam Sanyukta Deyata Samuh are the owners of the website www.swayamnaturals.in. This Website showcases our products, e-commerce shop, services, our work, our engagement with farmers.

We respect data privacy rights and are committed to protecting the personal information collected on this Website. This privacy policy sets forth how we collect, use and protect the personal information collected on this Website.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY CLICKING “I AGREE” OR BY CONTINUING TO USE THE WEBSITE, PROVIDING US PERSONAL INFORMATION, YOU CONSENT TO OUR USE OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THE TERMS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, YOU MAY WITHDRAW YOUR CONSENT OR ALTERNATIVELY CHOOSE NOT TO PROVIDE YOUR PERSONAL INFORMATION ON THE WEBSITE. SUCH AN INTIMATION TO WITHDRAW YOUR CONSENT CAN BE PROVIDED BY EMAIL TO COMMUNICATION DETAILS MENTIONED BELOW.

IF YOU ARE ACCESSING THE WEBSITE ON BEHALF OF A THIRD PARTY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH THIRD-PARTY TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY AND, IN SUCH AN EVENT YOUR USE OF THE WEBSITE SHALL REFER TO USE BY SUCH THIRD PARTY. IF YOU DO NOT HAVE SUCH AN AUTHORITY (TO PROVIDE ANY PERSONAL INFORMATION OF A THIRD PARTY) OR DO NOT AGREE TO THE TERMS OF THIS PRIVACY POLICY, THEN YOU SHOULD REFRAIN FROM USING THE WEBSITE.

What data do we collect?

You are required to provide us with personal information such as your first name, last name, e-mail address, phone number, address, location information, company’s name (any other information as applicable). For the sake of brevity, the aforementioned information shall be referred to as “Personal Information”.

We collect Personal Information through our ‘Connect with us’, ‘Farm Visits’, ‘Shop Retail/Franchisee form’ or through other pages when you engage with us.

We also collect personal information to facilitate the sale of products on our e-commerce shop through our Website.

Payment Information- You may elect to pay through our Website, we may collect certain information such as name and email address to process your request. You will be required to provide certain payment information directly to our payment processing partners, including but not limited to your name, credit/debit card information. We do not access, store or collect your credit/debit card information.

Website and Social media accounts- We may also collect, store and use your Personal Information when you (1) access our social networking handles operated by us on Facebook, Twitter, and/or LinkedIn (2) share our blogs through Facebook, Twitter, and/or Linkedin and (3) comment/ provide feedback/testimonials (4) Instagram on such social networking handles.

Accuracy of information- Please make sure that any Personal Information you share with us is accurate and up-to-date information. If you are sharing any Personal Information on behalf of a third person, you should ensure that you are authorized to do so.

Cookies and Tracking Technologies

We may also automatically collect certain information through cookies to improve our Website and Offerings, such as the pattern of your use of the Website, our Offerings, visits, material that you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information, IP address and date and time when you access or use the website. Cookies are small, encrypted files, that the Website transfers to the device through which you access our Website.

We may use tracking technologies, analytical tools and cookies to improve our Website and your experience.

Shipping:

Swayam Naturals is located in a remote biodiversity rich village in Sindhudurg District of Kokan Division of Maharashtra. Dispatch of product is done by Local Couier Service Usually Take 3-4 Working days from the date of order. customer will receive order within minimum 4 Days to Maximum 10 Days

Shipping Cost:

The estimated shipping cost will be displayed as per your delivery pin code in the invoice which will on Chaeckout Page.

Returns and Exchange:

We at SWAYAM NATURALS strive to ensure you get 100% satisfaction from any of the products you buy from us. Having said that, we get that you may have an occasional concern with your order. Please do write in to us at [email protected] and we will be happy to resolve any issue that may have occurred. Returns and Exchanges will be evaluated on a case by case basis.

Refund policy

Once an order is confirmed, Swayam Naturals will not accept return or refund requests . However, in any of the below situations, we are more than happy to work with our patrons to find an amicable solution that is fair to all parties.

In case of Damaged product

Swayam Naturals needs to be notified of damaged product within 24 hour from delivery date via email to [email protected] In the email, order number, image of invoice, 1 outer box image, 2 clear images of damaged product to be sent.

In case of multiple item shipments, only the affected product can be returned and replaced.

We will be happy to re-send and replace the product(s) promptly and we will work with you on providing an amicable solution.

Email will be responded to within 24-48 hrs and full assistance will be provided thereafter.

In case of Missing product

Swayam Naturals needs to be notified of missing product within 5 days from delivery date via email to Swayam [email protected]

In the email, order number, image of the invoice, 1 outer box image, 2 clear images of the opened box with all items received to be sent.

We will be unable to accept a refund request. But, we will be happy to promptly re-send the missing product

Email will be responded to within 24-48 hrs and full assistance will be provided thereafter.

In case of spoiled product

Swayam Naturals needs to be notified of spoilage of product within 5 Days from delivery date via email to [email protected]

In the email, order number, date of packaging/ date of manufacture, clear images or video of the product to be shared

We will be unable to accept returns due to variance in taste, texture, colour or aroma. This is because our products are completely natural and made mostly by hand so no two batches will be identical. No compromise is made in the natural production process, use of best and natural ingredients and we will ensure that maximum nutritional value is retained

We will work with you on providing an amicable solution.

Product will be replaced after due investigation and diligence and we assure a fair outcome at all times.

Email will be responded to within 24-48 hrs, and full assistance will be provided thereafter.

Disclaimer:

Every piece is a creation of village artisans and based on craft styles, some being traditional and indigenous. There may be natural blemishes/distinctions that are not product flaws. Such variations are inherent in the manufacturing of handmade or handcrafted products, so you may find slight distinctions that make your purchase special and truly one-of-a-kind. Please note that while we have tried to accurately display the colors and size of products, the actual colors you see will depend on your electronic screen’s settings and may not be accurate.

Terms and Conditions

This website is operated by Swayam Naturals”. Throughout the site, the terms “we”, “us” and “our” refer to Swayam Naturals or Swayam sanyukta Deyata samuh”. Swayam Naturals” offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on WooCommerce . They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Swayam Naturals

Address:- 163 At post Dhmapur, Tal:- Malvan, Dist:- Sindhudurg, Maharashtra 416605, Email:- [email protected], Phone No. 9404164945